Terms & Conditions

Our Return Policy

Silk, Satin & Paper values your business, and we hope that you are happy with your purchases. If you need to return an item, please review the following policy. The return policy on all items does not include shipping and handling. All returns require prior authorization, and all items must be returned in original packaging. Returns will not be accepted for any reason after the wedding/event date.

Silk, Satin & Paper reserves the right to decline any orders that do NOT meet prescribed time constraints with respect to the date ordered and the date required.  You will be notified as soon as possible via email if your order cannot be processed, and a credit will be applied to your charge card for the full purchase price.

Silk, Satin & Paper does not guarantee the availability of ANY merchandise.  Vendors frequently discontinue items without prior notice.  Thus, Silk, Satin & Paper cannot ensure the availability of specific styles or sizes.  You will be notified as soon as possible by email if a specific item or a specific size is not immediately available for shipment.  If an item has been discontinued, Silk, Satin & Paper will cancel your order and a credit in the amount of the full purchase price will be applied to the charge card used to process the order.

Currency
All transactions with Silk, Satin & Paper are calculated in US Dollars.  Silk, Satin & Paper only accepts US Dollars for purchases.

Customs
Customs fees on International orders are the responsibility of the client, and will be collected by the shipping carrier at the time of delivery.

Damaged Items
If your package is damaged in transit, contact the appropriate carrier to file a claim. If you require a replacement order, we will work with you and the carrier to resolve the situation. If there are time constraints, please contact us immediately.

Defective Items
You must contact us within 7 days of receiving your package to report any defective merchandise. We require a complete description of the defect. We will make every effort to replace any merchandise with manufacturer's defects. We cannot guarantee that replacement merchandise will be available, or that if available, such items will ship within a specified time period. We recommend that you contact us immediately, and we will make a concerted effort to accommodate your specific situation. A return authorization is required for all returned merchandise. We will provide a pre-paid UPS Shipping label for the return of any defective merchandise.

Shipping
All shipments of shoes and wedding accessories within the Continental United States are shipped free of charge via UPS Ground.  Free UPS Ground Shipping does NOT apply to shipments to Alaska, Hawaii, or International Shipments.  Delivery Dates are NOT guaranteed for items shipped via UPS Ground.  Shipping charges are non-refundable.

Expedited Shipping
Please use our contact form to inquire about expedited shipping.  We will check availability, and if we can ship the item for delivery on or before the date required, we will process the order via phone and/or email.

Silk, Satin & Paper does NOT provide Free Shipping or Free Return Shipping on expedited orders.  Silk, Satin & Paper will NOT accept the return of any items following the event/wedding date.

Shoes, Veils & Headpieces
Returns: We offer a 30-Day Hassel-Free Return Policy on all accessories. Shoes, veils and headpieces can be returned for a 100% refund of the purchase price for any reason within 30 calendar days after the date of purchase as long as the items have not been worn, damaged, dyed, soiled or altered in any way. Returns will not be accepted for any reason after the wedding/event date.

Silk, Satin & Paper will accept returns on International Orders up to 45 calendar days after the date of purchase.  Prior return authorization is required.  Silk, Satin & Paper will only refund the purchase price.  Shipping charges are non-refundable.  Silk, Satin & Paper does NOT offer free return shipping on International Orders or any other orders/shipments outside the Continental United States.

Returned items must be returned in the original packaging with all tags in-tact and attached, and the original container must be placed in an appropriate shipping container. Please e-mail us with a complete description of the item you want to return (manufacturer, style #, size and color) and we will provide a return authorization. Please include the return authorization email in the package, and write the return authorization number on the exterior of the package. We reserve the right to refuse any items that do not meet the specifications documented above. 

Many items are shipped directly from the manufacturer, but ALL returns must be shipped to Silk, Satin & Paper at the following address:

Silk, Satin & Paper
Merchandise Return
2601C Blanding Ave. #259
Alameda, CA 94501

Exchanges: If you need to exchange accessories (shoes, veils or headpieces), simply place a new order online. UPS ground shipping (Continental US) is always free of charge. Your credit card will be charged for the new merchandise and credited upon receipt of the returned merchandise.

Silk, Satin & Paper does not guarantee the availability of ANY merchandise.  Silk, Satin & Paper recommends that you allow sufficient time to return and/or replace items prior to the event date. 

Return Shipping: If you return shoes, veils or headpieces within 30 calendar days of the date of purchase, Silk, Satin & Paper will provide Free Return Shipping. If the items do not meet return specifications, the items will be returned to you; your account will not be credited, and your credit card will be charged for return shipping costs. Returns are not accepted for any reason following the wedding /event date.

Free Return Shipping does NOT apply to shipments outside the Continental United States.  If you desire to return such an order, you must first request a Return Authorization.  However, Silk, Satin & Paper will NOT pay return shipping on such orders.

Special Orders/Custom Orders
Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds for special orders under any circumstances. Once you place such orders, our vendors cannot cancel or make changes or modifications to that order. Please be sure of the style, size, color, and any other specifications before submitting your order.

Invitations
Orders placed in person via the phone or via email require a 50% deposit (cash, check or money order) or credit card pre-authorization. If you cancel your order prior to final printing, a charge for the cost of proofs and a $25.00 service fee will be applied to your credit card.

When you place your invitation order via our e-commerce site, payment in full is required at the time the order is placed. Once you accept the online proof, your order will be placed and cannot be canceled. However, please contact us immediately if you note an error(s), and we will do our best to contact the printer to correct the error(s) prior to final printing of your order. We cannot guarantee that we will be able to correct errors associated with online orders, but, if you contact us immediately, we will do everything possible to assist you. We reserve the right to order email proofs for any online invitation order. You will not be charged for such proofs.

When placing an e-commerce order, if you request an email or printed proof, and you decide to cancel your order prior to printing, a refund, less a $25.00 service fee and the cost of proofs will be applied to your credit card.

After you approve the final proof, invitation orders cannot be canceled. If the printer makes an error, corrections will be made free of charge. If you make an error and do not correct the error before approving the final proof, you are responsible for all correction and re-order charges.

If you have any questions about our policy, please contact us.